在日常生活中，我们在购物时，可能会遇到退货情况，那么怎样用英语去沟通退货呢？本文“日常英语口语情景对话之处理退货”由出国留学网英语考试网整理而出，希望能帮到您！
C= Customer S= Salesperson
The customer has just picked out a shirt and a pair of pants and the salesperson is gift-wrapping them for him.
顾客只挑了一件衬衫和一条裤子，接着店员把它们包起来给他。
C: What is your policy on returns?
顾客：你们怎么处理退货的事?
S:If you bring them back with your receipt within seven days, you'll get a full refund. Also, if you need alterations to the pants, just bring them in and we'll do them for free.
店员：如果您在7日之内携带收据退货，就可全额退款。此外，如果您需修改裤子，就把它们带来，我们会免费服务。
C: Sounds good.
顾客：听起来不错。
S: That'll be $70, please. Will you be paying by cash or charge?
店员：一共70美元，您要付现金还是刷卡呢?
C: Charge. Here's my card.
顾客：刷卡，这是我的卡。
S: Okay, sir, here you are. Thank you very much.
店员：好了，先生，请收回去。非常谢谢您。
C: Thank you.
顾客：谢谢。
单词学习笔记
1.pick out... 挑选……
例：Tracy went to the department store to pick out some gifts for her friends.
(特蕾西到百货公司为她朋友挑选一些礼物。)
2.bring sth back 带回某物
= bring back sth
例：Mr. Wilson made a business trip to. Europe and brought back some souvenirs for his children.
(威尔森先生到欧洲出差，并为他的孩子带回一些纪念品。)
3.receipt n.收据
4.refund n.退款
5.alteration n. 修改;改变
alter vt. 修改(衣服，房屋等);改变(形状，外貌等)
make an alteration to sth 修改/变更某物
例：Because of his spy's report, the general made several alterations to his battle plan.
(由于情报人员的报告，那位将军把作战计划做了几项修正。)
Your skirt should be altered; it's too long.
(你的裙子应该改一改，它太长了。)
6.本文：
Sounds good 听来不错。
= It sounds good.
7.cash n.现金 & vt. 兑现，兑付(支票等)
cash in on... 利用……
= make use of...
例：I hate people who cash in on others' sympathy.
(我痛恨那些利用他人同情心的人。)
8.本文：
... paying by cash or charge? ……现还是刷卡?
= ... paying by cash or by charge?
charge n. 刷卡
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