Section C
Directions: In this section, you will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks with the exact words you have just heard. Finally, when the passage is read for the third time, you should check what you have written.
47、根据听力，回答47-56题：
Complaining aboulic faulty goods or bad service is never easy.If something you have bought is faulty,you are actually not 26 to get it。put fight.It is the shopkeeper’s responsibility to take the complaint seriously and to 27 or repair a faulty article，because he is the person with whom you have 28 .
On the other hand.the manufacturer may have a.part to play but that comes later.Complaints should be made to a 29 person.Go back to that，shop，taking with you any 30 you may have.Ask to see the buyer in a large store.In a small store，the 31may also be the owner，so you can complain direct.In a chain store ask：to see the manager.If you telephone，ask the name of the person who 32 your inquiry.Otherwise，you may never find out who dealt with the complaint later.Even the bravest person finds it difficult to stand up in a group of people to complain.Write a letter and 33when you don't want to do it in person.At this stage you should give any receipt numbers，but you should not need to give receipts or other papers to 34 you bought the article.If you are not satisfied with the answer you get，or if you do not get a __35__ ，write to the director.Be sure to keep copies of your own letters and any that you receive.
26.__________
48、 27.__________
49、 28.__________
50、 29.__________
51、 30.__________
52、 31.__________
53、 32.__________
54、 33.__________
55、 34.__________
56、 35.__________
Part II Listening Comprehension.(30 minutes)
Part III Reading Comprehension.(40 minutes)
Section C
Directions: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the centre.
57、根据以下资料，回答57-66题：
Mothers really do favour their “precious first borns”over the children they have later, research has found.
Among examples of attention lavished (慷慨给予.on the "precious firstborns" (PFBs.were tales of how mothers cub bed shampoo into their own eyes before using it on their baby to ensure it wouldn't sting, and pulling their prams (婴儿车.backwards for miles to keep the sun off their adored offspring.
While they will conscientiously disinfect (消毒.everything that comes into contact with their PFB and change them up to 150 times a week, their later children have to make do with items licked clean by the dog and stew (炖，焖.in their own juices until their parents are ready to deal with them.
The term PFB and its poorer sibling the Neglected Subsequent Children (NSCs.were coined bymembers of the parenting website Mumsnet.
Among the tales reported was one of a mother that used a hairdryer on her baby's bottom after changing her.
"She was chatting to her neighbor and asked if they were ever disturbed by her crying. "
"The neighbor assured her they were not, but that they had been woken once or twice by what sounded like a hairdryer. "
Another serf-obsessed mother turned down an invitation of a friend and her baby's christening party because she thought her own child's "total gorgeousness would show their baby up and make them feel bad".
Another confirmed the differing hygiene (卫生学.practices used for Child One and Two, saying: "" First child, suck able items must be disinfected in Milton or steam after they're dropped on the floor. Second child: items must be wiped over with a clean damp cloth. Third child: give them to the dog to lick clean. "Justine Roberts, co-founder of Mumsnet, told the reporters that most mothers would agree they treated the first child differently to later children.
"Precious First Born syndrome is something-we can all relate to--most muns will confess to having checked on their sound asleep firstborns several times a night, while neglected subsequent children are liable to bawl for an age before we even notice," she said.
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