2011年08月22日 06时36分，《2011年英语:商务英语考试情景口语对话:我要退货》由出国留学网liuxue86.com英语编辑整理.

A： Excuse me.。.
B： Yes， sir. How may I be of service？
A： I would like to return this item.。. Are refunds allowed？
B： Certainly. The customer is always right， we are here to serve you. Is there a reason that you would like to return it？ Did you have problems with our product or services？
A： No， no.。. It was just the wrong size.
B： Would you be interested in an exchange as opposed to a refund？ I think I can help you to find the appropriate size.
A： No. I would rather just return it.
B： Sure， no problem. Do you happen to have the receipt？
A： Yeah， right here.
B： Ok， just a moment， please. Here you are， I need you to sign here， please. And here is your refund. Is there anything else I can help you with？
A： No， thank you.
B： You‘re welcome. Have a nice day！
打扰一下。..
是的，先生，需要什么服务吗？
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